At ActiveSoulWear, your satisfaction is our priority. We want you to feel confident and comfortable with every purchase. This Return & Refund Policy explains the conditions under which you can return items and request a refund.
Eligibility for Returns
- Items can be returned within 7 days of delivery.
- Products must be unused, unworn, and in their original condition, with all tags and packaging intact.
- For hygiene reasons, certain items such as undergarments or worn activewear cannot be returned.
Non-Returnable Items
- Sale or clearance items are final and cannot be returned.
- Customized or special-order products are non-refundable unless defective.
Refund Process
- Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
- If approved, your refund will be processed within 7–10 business days to your original payment method.
- Shipping charges are non-refundable, and customers are responsible for return shipping costs unless the product was defective or incorrectly delivered.
Exchanges
We allow product exchanges for different sizes or colors (subject to stock availability). Please contact us before initiating an exchange.
Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, notify us within 48 hours of delivery. We will arrange a replacement or full refund at no extra cost.
How to Initiate a Return
To request a return or refund, please contact our support team at info@activesoulwear.store with your order number, product details, and reason for return. Our team will guide you through the process.
Contact Us
For any questions about our Return & Refund Policy, please reach out to us:
Email: info@activesoulwear.store
Address: V-63, 4th Floor, The Interlace, Plot No. 9, I-8 Markaz, Islamabad, Pakistan